This Return & Refund Policy explains the conditions under which products purchased through Saan Traders may be returned, replaced, or refunded.
A product may be eligible for return or replacement if:
Return eligibility may vary depending on the type and nature of the product.
Eligible return requests should generally be raised within 7 days from the date of delivery.
Products returned after the applicable return period may not be accepted unless otherwise required by applicable law.
To be eligible for a return, the product should generally be:
Certain products may have additional return conditions.
Some products may not be eligible for return due to their nature, including products that are:
Any applicable non-returnable conditions may be communicated at the time of purchase.
If you receive a damaged, defective, or incorrect product, please contact Saan Traders as soon as possible.
We may request photographs, videos, order details, invoice information, or other evidence to verify the issue.
After verification, Saan Traders may provide:
The resolution will depend on the circumstances and availability of the product.
To request a return, contact Saan Traders through the available customer support channel.
Please provide:
The return request will be reviewed before approval.
If a refund is approved, it will generally be processed through the original payment method where technically possible.
The time required for the refund to appear in the customer's account may depend on the bank, payment provider, or financial institution.
Saan Traders is not responsible for delays caused by third-party payment providers or banks.
An order may be cancelled before processing or dispatch, where applicable.
Once an order has been processed, dispatched, or delivered, cancellation may not be possible.
Saan Traders may also cancel an order when:
Eligible refunds for cancelled orders will be processed according to this policy.
If a payment is deducted but the order is not successfully completed, the amount may be automatically reversed by the payment provider.
If a duplicate payment has been made, please contact Saan Traders with the relevant transaction details.
After verification, an eligible duplicate payment may be refunded.
Where applicable, certain charges may be deducted from a refund if permitted by law and communicated under the applicable order terms.
No deduction will be made where prohibited by applicable law.
Once a refund is approved, Saan Traders will initiate the refund within a reasonable period.
The actual crediting time may vary depending on the payment method, bank, or payment service provider.
Saan Traders reserves the right to investigate and reject return or refund requests that appear fraudulent, abusive, misleading, or inconsistent with the actual condition of the product or order.
Repeated misuse of the return process may result in restriction or suspension of the user's access, where applicable.
Saan Traders may update this Return & Refund Policy from time to time.
Any changes will be published with an updated effective date.
For return or refund-related questions, please contact: